Enterprise IT Help Desk Technician - Entry Level

TEKsystems; Flowery Branch (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Time Off / PTO

Job summary

TEKsystems is seeking a Level 1 IT Support Technician to join a large-scale enterprise IT organization in Flowery Branch, GA. You will be the first point of contact for end-user technical support, troubleshooting hardware, software, and device issues with a strong customer-service focus.

Ideal candidates have 1–3 years in IT help desk or desktop support, experience with Windows 10/11, Office 365, and ServiceNow, and familiarity with Azure Entra ID and Dell hardware.

Qualifications

• 1–3 years in IT Help Desk/Desktop Support/Service Desk.
• Experience with Windows 10/11.
• Office 365 administration and troubleshooting experience.
• Familiar with Azure Entra ID / Active Directory user management.
• Experience using ServiceNow or a similar ticketing system.
• Knowledge of hardware, peripherals, printers, and networking.
• Experience supporting Dell hardware and endpoint devices.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication; ability to handle multiple requests.

Responsibilities

• Provide first-level technical support via phone, email, chat, and walk-up requests.
• Troubleshoot and resolve issues related to Windows 10/11, Office 365, Azure Entra ID, printers, and devices.
• Create, update, and manage incidents in ServiceNow.
• Provision, deploy, and support company-issued hardware and software.
• Perform password resets, account unlocks, and onboarding/offboarding activities.
• Configure devices using Microsoft Autopilot.
• Escalate unresolved issues to Level 2 or specialized teams.
• Maintain documentation of troubleshooting steps and resolutions.
• Assist with workstation setup, hardware refreshes, and office relocations.
• Support conference room technology and basic AV equipment.
• Adhere to ITSM processes and SLAs.

Skills

Windows 10/11

Office 365

Azure Entra ID

ServiceNow

Dell hardware

Hardware troubleshooting

Customer service

Ticketing systems

Multichannel support

Tools

Microsoft Autopilot

Job description

TEKsystems is seeking a Level 1 IT Support Technician to join a large-scale enterprise IT organization in Flowery Branch, GA. You will be the first point of contact for end-user technical support, troubleshooting hardware, software, and device issues with a strong customer-service focus.

Ideal candidates have 1–3 years in IT help desk or desktop support, experience with Windows 10/11, Office 365, and ServiceNow, and familiarity with Azure Entra ID and Dell hardware.