IT Help Desk Analyst - Atlanta, GA

RCS Professional; Marietta (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

PTO

401(k) matching

Health, dental, and vision insurance

Professional development allowances

Ongoing company-funded education

Job summary

RCS Professional in Marietta, GA is seeking an experienced Help Desk Engineer to support small business clients with IT infrastructure, software, and network tasks. This role offers growth into senior client-facing positions.

The ideal candidate has 2+ years of help desk experience, strong communication, and the ability to prioritize tasks in a fast-paced environment. Bachelor’s degree required, A+ (plus Network+).

Qualifications

• Bachelor's degree required.
• 2+ years of help desk experience.
• Strong interpersonal and communication skills.

Responsibilities

• Provide and maintain superior customer experience through effective ongoing communication with clients, vendors, and our technical support staff.
• Respond to incoming phone calls and email help desk requests using our ticketing system.
• Respond to incoming IT problems via help desk software and provide hands-on fixes at the desktop level.
• Perform basic network administration tasks such as setting up new user accounts and granting access to resources.
• Coordinate with third-party vendors and issue resolution on open tickets.

Skills

Customer service

Communication skills

Team player

Task prioritization

Windows OS

Active Directory

Education

Bachelor's degree

Tools

Help desk software

Ticketing system

Windows Server administration

Job description

Job Description

Premier Managed IT Service Company that delivers IT products and services to small businesses nationally is looking to add an experienced, Help Desk Engineer in their Georgia office. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a “can-do” attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team.

We demand people who:

• Care about our clients
• Are passionate about what they do
• Are team players, and willing to help other team members
• Believe in doing things right the first time
• Are dedicated to continual improvement
• Embody positivity

Everyday Duties

• Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
• Respond to incoming phone calls and email help desk requests using our ticketing system
• Respond to incoming calls and emails regarding information technology problems, using help desk software.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
• Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
• Communicate with third-party support and PC equipment vendors.
• Communicate with vendors on open tickets on behalf of our clients and engineers
• Identify and learn appropriate software and hardware used and supported by the organization.
• Provide thorough follow-up on tickets to ensure satisfactory completion

Qualifications

• Previous help desk experience (2+ years required)
• Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks
• Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11
• Experience with Mac OS X Configuration and troubleshooting
• Knowledge of Microsoft Active Directory
• Knowledge of computer hardware
• Good understanding of the organization's goals and objectives
• Experience working in a team-oriented, collaborative environment
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Proven analytical and problem-solving abilities
• Customer service orientation
• Ability to conduct research into a wide range of computing issues as required

Education Requirements: Bachelor's degree

Preferred Certification Requirements:

• Network +
• Microsoft certifications a plus

Required Certification Requirements:

• A +

Job Type: Full-time

Salary + Benefits:

• $40,000.00 - 50,000.00 /year - based on relevant experience

Some of Our Benefits include

• Paid Time Off (PTO)
• Matching 401K
• Subsidized individual & family health, dental, and vision insurance plans
• Ongoing company-funded professional development & education allowances
• Much more!