Entry-Level Data Center Field Support Engineer – Hybrid

NTT America, Inc.; Austin (TX); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Job summary

NTT DATA in Austin is seeking an entry-level Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering to clients. You will help restore service and resolve incidents in alignment with SLA expectations.

The role emphasizes proactive problem identification, routine tasks, and collaboration with client IT teams and vendors. Ideal for recent graduates with IT or computing degrees and relevant certifications, offering a path to grow

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in data centre technologies such as Cisco, NetApp, EMC (e.g., CCNA DC).
• Entry level experience in building, deploying and supporting data centre networking infrastructure.
• Associate level knowledge of data centre network equipment like Nexus and MDS switches.

Responsibilities

• Ensures infrastructure at the client site is configured, installed, tested and operational.
• Installs and configures software as required by the solution.
• Identifies problems and logs incidents with detail to support resolution.
• Liaises with client IT environments, carriers and colleagues to expedite diagnosis.
• Investigates first-line support calls and identifies root causes following knowledge articles.
• Responds to alerts and escalates to L2 when needed.
• Updates incidents with progress and resolution details in the platform.
• Ensures efficient resolution of incidents and requests.
• Applies tools and processes to track configuration items and changes.
• Investigates problems and assists with remedies and preventative measures.
• Provides first-line remote and onsite technical support and field services.
• Reports and escalates issues to 3rd party vendors as necessary.
• Follows handover procedures for shift changes to ensure service continuity.

Skills

Communication skills

Project planning

Work under pressure

Active listening

Adaptability

Client-focused

Positive attitude

Education

Bachelor's degree in IT or computing

Associate cert in data centre tech (e.g., CCNA DC)

Tools

Cisco

NetApp

EMC

Nexus/MDS switches

Job description

NTT DATA in Austin is seeking an entry-level Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering to clients. You will help restore service and resolve incidents in alignment with SLA expectations.

The role emphasizes proactive problem identification, routine tasks, and collaboration with client IT teams and vendors. Ideal for recent graduates with IT or computing degrees and relevant certifications, offering a path to grow