Data Center Field Support Engineer (L2) – Hybrid Onsite

NTT DATA, Inc.; Nebraska; Hybrid; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer contributes to Health Savings

Flexible spending or Health Savings

Life & AD&D insurance

Short & Long-term disability

Paid time off

401(k) with company match

Employee assistance program

Job summary

NTT DATA, Inc. is seeking a Data Center Service Delivery Field Support Engineer (L2) to provide second-line onsite technical support and field engineering services.

You will resolve incidents, work with client environments, and ensure zero missed SLA conditions through proactive incident management. Responsibilities include configuring client infrastructure, logging issues, and coordinating with vendors while maintaining service continuity across shifts.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAP etc.
• Moderate level of experience in building, deploying and supporting data center networking infrastructure.
• Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies.

Responsibilities

• Configures, installs, tests, and operates client site infrastructure.
• Installs and configures software components as per client requirements.
• Identifies and logs problems promptly with necessary details.
• Liaises with client IT environments, carriers, and colleagues to expedite diagnosis and resolution.
• Investigates incidents to determine root cause following knowledge articles.
• Responds to alerts and escalates to L3 when needed.
• Keeps incidents updated with progress and resolution details.
• Ensures efficient and comprehensive resolution of incidents and requests.
• Applies tools and processes to track, log, and report configuration items and changes.
• Investigates problems and assists with remedies and preventative measures.
• Provides second-line remote and onsite technical support to clients.
• Provides second-line field engineering services to clients.
• Escalates issues to third-party vendors when necessary.
• Follows handover procedures for shift changes to ensure continuity.

Skills

Communication skills

Planning skills

Positive attitude

Under pressure

Active listening

Adaptability

Client-focused

Time management

Education

Bachelor's degree in IT or Computing

Data Centre certifications (CCNP DC, ONTAP, etc)

Tools

Cisco

NetApp

EMC/ONTAP

Job description

NTT DATA, Inc. is seeking a Data Center Service Delivery Field Support Engineer (L2) to provide second-line onsite technical support and field engineering services.

You will resolve incidents, work with client environments, and ensure zero missed SLA conditions through proactive incident management. Responsibilities include configuring client infrastructure, logging issues, and coordinating with vendors while maintaining service continuity across shifts.