Entry-Level Customer Service Specialist – Growth & Training

The Kendall Group; Traverse City (MI); Vor Ort; USD 32.000 - 36.000; Vollzeit

Zusammenfassung

The Kendall Group in Traverse City is seeking an Entry-Level Customer Service Representative. You will manage customer queries, process orders, and escalate issues across multiple channels, building positive relationships through excellent service and accurate record-keeping.

This role focuses on communication, problem solving, and cross-functional collaboration within a team that values employee ownership and ongoing development.

Qualifikationen

• High school diploma or GED required.
• Proficiency in Microsoft Office.
• Excellent work ethic and strong verbal and written communication.
• Ability to work cross-functionally in a fast-paced environment.
• Ability to communicate well with all levels of the organization; provide excellent internal and external customer service.

Aufgaben

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolving customer complaints
• Acquire basic product knowledge to assist customers and vendors
• Participate in sales and product training sessions
• Process quotes in business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues, as necessary
• Perform other duties and projects as assigned

Jobbeschreibung

The Kendall Group in Traverse City is seeking an Entry-Level Customer Service Representative. You will manage customer queries, process orders, and escalate issues across multiple channels, building positive relationships through excellent service and accurate record-keeping.

This role focuses on communication, problem solving, and cross-functional collaboration within a team that values employee ownership and ongoing development.