Customer Service Associate - Employee-Owned Team

Galloup; Benton Harbor (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

The Kendall Group is seeking an entry-level Customer Service Representative in Michigan to handle customer inquiries and complaints, process orders and quotes, and maintain strong relationships across channels. You will learn product lines, support sales teams, and contribute to a high-quality customer experience.

Responsibilities include handling vendor and customer communications, updating records, and participating in training sessions to build product knowledge. Normal office environment.

Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Ability to work cross-functionally in a fast-paced environment.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers and vendors through various channels.
• Acknowledge and resolve customer complaints.
• Acquire basic product knowledge to assist customers and vendors.
• Participate in sales and product training sessions.
• Process quotes in the business system.
• Provide vendor portal assistance to customers.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as necessary.
• Perform other duties and projects as assigned.

Skills

Customer service

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Kendall Group is seeking an entry-level Customer Service Representative in Michigan to handle customer inquiries and complaints, process orders and quotes, and maintain strong relationships across channels. You will learn product lines, support sales teams, and contribute to a high-quality customer experience.

Responsibilities include handling vendor and customer communications, updating records, and participating in training sessions to build product knowledge. Normal office environment.