Employee-Owned Customer Service Specialist

The Kendall Group, Inc.; Traverse City (MI); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

The Kendall Group, Inc. is seeking a Customer Service Representative to handle inquiries, process orders, and support customers across channels from our Traverse City office.

You will build positive relationships, resolve issues promptly, and participate in training to expand product knowledge. Entry-level role with an emphasis on teamwork, communication, and reliable office software skills.

Qualifications

• Entry level role requiring strong customer service interest.
• High school diploma or GED required.
• Proficiency with Microsoft Office.
• Excellent verbal and written communication.
• Ability to work cross-functionally in a fast-paced environment.
• Willingness to travel occasionally to branches or events.

Responsabilités

• Manage customer queries and complaints across channels.
• Process orders, modifications, and quotes in the business system.
• Escalate issues and maintain positive customer relationships.
• Provide vendor portal assistance to customers.
• Maintain records of interactions and transactions.
• Coordinate with colleagues to resolve issues.

Connaissances

Customer service

Communication

Cross-functional collaboration

Multitasking

Problem solving

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

The Kendall Group, Inc. is seeking a Customer Service Representative to handle inquiries, process orders, and support customers across channels from our Traverse City office.

You will build positive relationships, resolve issues promptly, and participate in training to expand product knowledge. Entry-level role with an emphasis on teamwork, communication, and reliable office software skills.