Employee-Owned Customer Service Specialist

The Kendall Group, Inc.; Wyoming (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Kendall Group, Inc. is seeking a Customer Service Specialist to join the Sales team in a fast-paced environment. You will process orders, manage delivery expectations, and resolve issues with customers, suppliers, and outside sales reps. This entry-level role emphasizes accuracy, communication, and relationship building.

Roles involve entering orders in Eclipse and Salesforce, supporting quotes, and maintaining product availability while upholding Kendall’s service standards.

Qualifications

• Associate’s degree or equivalent work experience.
• Experience using Microsoft Office.
• Strong communication and problem-solving skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Process telephone orders, respond to calls, faxes, and emails from customers.
• Maintain and grow customer sales and gross profits.
• Enter orders into Eclipse and Salesforce systems and document transactions.
• Follow up on quotes and provide feedback to outside sales reps.
• Resolve customer issues and ensure long-term service quality.
• Support delivery expectations and product availability to customers.

Skills

Customer service

Communication

Problem solving

Teamwork

Organization

Education

Associate’s degree or equivalent

Tools

Salesforce

Microsoft Office

Eclipse

Job description

The Kendall Group, Inc. is seeking a Customer Service Specialist to join the Sales team in a fast-paced environment. You will process orders, manage delivery expectations, and resolve issues with customers, suppliers, and outside sales reps. This entry-level role emphasizes accuracy, communication, and relationship building.

Roles involve entering orders in Eclipse and Salesforce, supporting quotes, and maintaining product availability while upholding Kendall’s service standards.