Customer Success & Order Specialist

The Kendall Group; Clinton Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Kendall Group in Michigan is seeking a Customer Service Specialist to join our Sales team. You will maintain strong customer relationships, process orders, and manage delivery expectations and product availability. This role emphasizes accuracy, cross-functional collaboration, and proactive issue resolution.

Entry-level friendly, with an Associate's degree or equivalent, and experience using MS Office. Prior experience with Eclipse or Salesforce is a plus; join a employee-owned company that

Qualifications

• Education: Associate's degree or equivalent work experience.
• Experience with MS Office.
• Entry-level work experience or training accepted.
• Ability to work cross-functionally and deliver excellent customer service.

Responsibilities

• Process telephone orders, respond to calls, faxes and emails promptly.
• Maintain and grow customer sales and gross profits to meet growth objectives.
• Enter orders into Eclipse and Salesforce and document transactions per quality procedures.
• Follow up on quotes and provide feedback to outside sales reps.
• Use company resources to provide excellent customer service.
• Initiate solutions for customer issues and ensure long-term resolution.
• Expedite orders when needed.
• Maintain quality service per Kendall Group policies.

Skills

Customer service

Communication skills

Organization

Problem solving

Cross-functional collaboration

Education

Associate's degree or equivalent work experience

Tools

MS Office

Salesforce

Microsoft Dynamics

Epicor Solar Eclipse

Job description

The Kendall Group in Michigan is seeking a Customer Service Specialist to join our Sales team. You will maintain strong customer relationships, process orders, and manage delivery expectations and product availability. This role emphasizes accuracy, cross-functional collaboration, and proactive issue resolution.

Entry-level friendly, with an Associate's degree or equivalent, and experience using MS Office. Prior experience with Eclipse or Salesforce is a plus; join a employee-owned company that