Employee-Owned Customer Service Specialist

The Kendall Group, Inc.; Grand Rapids (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

The Kendall Group in Grand Rapids, MI is seeking a Customer Service Specialist to join our sales team. You will process telephone orders, respond to calls and emails, manage product availability and delivery expectations, and help resolve issues with accuracy and courtesy.

Entry level position requiring an Associate’s degree or equivalent experience; you will work with Eclipse and Salesforce, maintain customer relations, and contribute to growth while upholding Kendall’s commitment to service

Qualifications

• Entry level position; ideal for candidates starting their career in customer service.
• Associate’s degree or equivalent work experience required.
• Experience with Microsoft Office and data entry is preferred.
• Highly organized and detail-oriented; able to multi-task in a fast-paced environment.
• Strong cross-functional communication and problem-solving skills.
• Excellent interpersonal, verbal and written communication abilities; able to interface with customers, suppliers and sales reps.

Responsibilities

• Process telephone orders and customer requests.
• Respond to incoming calls, faxes, and emails from customers promptly.
• Maintain and grow customer sales and gross profits to meet growth objectives.
• Enter orders into Eclipse and Salesforce and document transactions per quality procedures.
• Follow up on quotes and provide feedback to outside sales representatives.
• Provide excellent customer service using company resources and guidelines.
• Assist with issue resolution and order expediting when needed.

Skills

Customer service

Oral & written communication

Microsoft Office

Attention to detail

Multi-tasking

Teamwork

Education

Associate degree or equivalent

Tools

Eclipse

Salesforce

Job description

The Kendall Group in Grand Rapids, MI is seeking a Customer Service Specialist to join our sales team. You will process telephone orders, respond to calls and emails, manage product availability and delivery expectations, and help resolve issues with accuracy and courtesy.

Entry level position requiring an Associate’s degree or equivalent experience; you will work with Eclipse and Salesforce, maintain customer relations, and contribute to growth while upholding Kendall’s commitment to service