Customer Experience Agent

MCI; Las Cruces (NM); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Training & advancement opportunities

Casual Dress Code

Job summary

MCI in Las Cruces, NM is seeking Customer Service Agents to join our fast-growing team. You will handle inbound and outbound calls, troubleshoot basic issues, document interactions, and support customers while representing top brands.

Ideal candidates are 18+, have a high school diploma, strong communication, ability to type 20 WPM, and comfortable with Microsoft Office. We value reliability, problem-solving, and a customer-first mindset in a fast-paced, growth-oriented environment.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Ability to type at least 20 WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable attendance and punctuality.
• Strong problem-solving, conflict resolution, and multitasking skills.
• A customer-first mindset: empathetic, patient, and responsive.
• Team-oriented with a drive to succeed in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls in a professional and friendly manner.
• Resolve customer issues efficiently, aiming for first-call resolution.
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use our knowledge base and training to answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up to date with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Skills

Inbound/outbound calls

Communication

Organizational skills

Typing 20 WPM

Microsoft Office

Windows OS

Attendance

Problem solving

Customer-first mindset

Team-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI in Las Cruces, NM is seeking Customer Service Agents to join our fast-growing team. You will handle inbound and outbound calls, troubleshoot basic issues, document interactions, and support customers while representing top brands.

Ideal candidates are 18+, have a high school diploma, strong communication, ability to type 20 WPM, and comfortable with Microsoft Office. We value reliability, problem-solving, and a customer-first mindset in a fast-paced, growth-oriented environment.