Bilingual Contact Center Agent

MCI; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a professional and customer-focused Contact Center Representative in Las Cruces, NM. The role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive experience. The ideal candidate is motivated, can problem-solve, and thrives in a fast-paced environment.

Responsibilities include documenting interactions in CRM, meeting performance metrics, and following scripts and procedures. Bilingual English/Spanish is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using computers and CRM systems.
• Fluent in English and Spanish is a plus.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and elevate complex cases to supervisors when necessary.
• Document all customer interactions in the CRM system.
• Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.
• Follow communication scripts and adhere to company procedures and compliance standards.
• Participate in ongoing training and coaching sessions to improve service delivery.

Skills

Verbal communication

Written communication

Problem solving

CRM proficiency

Education

High school diploma or equivalent

Job description

MCI is seeking a professional and customer-focused Contact Center Representative in Las Cruces, NM. The role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive experience. The ideal candidate is motivated, can problem-solve, and thrives in a fast-paced environment.

Responsibilities include documenting interactions in CRM, meeting performance metrics, and following scripts and procedures. Bilingual English/Spanish is a plus.