Customer Experience Call Center Agent

MCI; Las Cruces (NM); On-site; USD 26,000 - 36,000; Full time

Job summary

MCI in Las Cruces, NM is seeking entry-level Contact Center Representatives to support inbound/outbound customer service and sales projects for a diverse client base. You’ll handle inquiries, resolve issues, and identify opportunities to promote products and services while delivering an excellent customer experience.

Ideal candidates are 18+, with a high school diploma or equivalent, strong communication, typing at least 20 wpm, and basic MS Office skills.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong written, verbal, and organizational communication skills.
• Ability to type at least 20 words per minute.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with Windows operating systems.
• Dependable and punctual with excellent time management.
• Strong problem-solving and conflict resolution skills.
• Customer-focused with empathy, patience, and professionalism.
• Able to multitask, self-manage, and stay focused.
• Team-oriented with a collaborative mindset.
• Comfortable working in a fast-paced, dynamic environment.
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Resolve customer concerns efficiently, aiming for first-call resolution.
• Research internal systems to locate missing information and collaborate with other departments as needed.
• Accurately document customer interactions and process claims.
• Engage in solution-based conversations to recommend the best options.
• Follow scripts, policies, and procedures while using training resources to provide accurate information.
• Maintain confidentiality and handle sensitive information appropriately.
• Escalate complex issues to the appropriate personnel when necessary.
• Attend training sessions and team meetings to stay current on updates and best practices.
• Adhere to attendance and scheduling requirements.

Skills

Communication skills

Typing speed 20 wpm

Time management

Customer-focused

Multitasking

Team oriented

Interpersonal skills

Problem-solving

Confidentiality & professionalism

Adaptability

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI in Las Cruces, NM is seeking entry-level Contact Center Representatives to support inbound/outbound customer service and sales projects for a diverse client base. You’ll handle inquiries, resolve issues, and identify opportunities to promote products and services while delivering an excellent customer experience.

Ideal candidates are 18+, with a high school diploma or equivalent, strong communication, typing at least 20 wpm, and basic MS Office skills.