Entry-Level Credit Card Collections Associate

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorganChase in Tempe, AZ is seeking a Collections Specialist I to be the first point of contact for clients and provide exceptional service on a range of financial products. You will handle inbound calls, build relationships, and offer practical solutions in a fast-paced call center environment.

The role emphasizes effective communication, multitasking, and adherence to established procedures, with opportunities to grow within a dynamic team and contribute to customer retention and company

Qualifications

• Minimum 1 year of experience in phone or face-to-face settings.
• Ability to multitask with computer systems while maintaining accuracy.
• Strong empathy, composure, and judgment in complex customer interactions.
• Willingness to learn products and adapt to routine processes.

Responsibilities

• Handle high-volume collections calls; deliver support for financial products.
• Use customer service skills to interpret needs and provide actionable solutions.
• Navigate multiple computer systems efficiently and with resilience.
• Work independently and with teammates to meet targets.
• Follow regulatory and departmental procedures.
• Treat customers with respect and respond with empathy.

Skills

Communication

Negotiation

Information gathering

Decision making

Education

High school diploma or GED

Job description

JPMorganChase in Tempe, AZ is seeking a Collections Specialist I to be the first point of contact for clients and provide exceptional service on a range of financial products. You will handle inbound calls, build relationships, and offer practical solutions in a fast-paced call center environment.

The role emphasizes effective communication, multitasking, and adherence to established procedures, with opportunities to grow within a dynamic team and contribute to customer retention and company