Financial Services Inbound Support Specialist II

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

JPMorganChase in Tempe, AZ is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions to meet client needs in a fast-paced call center environment.

The role requires strong communication, multitasking, empathy, and the ability to adapt to changing situations within established procedures.

Qualifications

• 2+ years of experience in phone or face-to-face customer service.
• Ability to manage complex interactions with empathy and sound judgment.
• Proficient with computer systems and multitasking in a fast-paced environment.

Responsibilities

• Handles a high volume of inbound calls, delivering comprehensive support for financial products.
• Interprets customer needs and provides insightful solutions.
• Navigates multiple computer systems efficiently and adapts to changes.
• Works independently and with the team to meet goals.
• Follows regulatory and departmental practices and procedures.
• Takes ownership of customer interactions with respect and empathy.

Skills

Customer service

Call center

Multitasking

Empathy

Communication

Tech literacy

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorganChase in Tempe, AZ is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions to meet client needs in a fast-paced call center environment.

The role requires strong communication, multitasking, empathy, and the ability to adapt to changing situations within established procedures.