Account Service Specialist: Customer Care for Banking

Next Frontier Capital; Tempe (AZ); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Tempe, AZ is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build relationships, and offer solutions to meet client needs in a fast-paced environment.

This role requires strong communication, multitasking, and empathy, with a willingness to work evenings or weekends.

Qualifications

• Strong communication and information-gathering abilities.
• Experience supporting customers via phone or in person (1+ year).
• Ability to manage complex interactions with empathy and sound judgment.
• Comfort adapting to new situations and diverse workplace environments.
• Fast-paced, results-driven with efficiency and accuracy.
• Ability to explain solutions clearly to customers.
• Willingness to learn products and systems quickly and seek feedback.
• Proficient computer skills and professional communication.

Responsibilities

• Handle a high volume of inbound calls and provide comprehensive support for financial products.
• Interpret customer needs and deliver ongoing insights and solutions.
• Navigate multiple computer systems efficiently.
• Collaborate with teammates to drive service goals.
• Follow regulatory and department procedures diligently.
• Treat customers with respect and respond with empathy on every interaction.

Skills

Communication skills

Customer interaction

Empathy and judgment

Multitasking with computer systems

Adaptability

Problem solving

Learning new products

Technical literacy

Education

High school diploma or GED

Job description

JPMorganChase in Tempe, AZ is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build relationships, and offer solutions to meet client needs in a fast-paced environment.

This role requires strong communication, multitasking, and empathy, with a willingness to work evenings or weekends.