Account Service Specialist I - Customer Care and Solutions

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Specialist I in Account Service in Tempe, AZ. You will be the first point of contact for clients, delivering outstanding service for a range of financial products.

Expect inbound calls, relationship-building, and practical solutions in a fast-paced environment. You will work within a defined framework, perform routine tasks, and escalate non-standard issues to supervision as needed.

Qualifications

• 1 year of experience in phone or face-to-face customer service.
• Ability to multitask across computer systems and work accurately.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adapt to new situations and navigate different workplace environments.
• Comfortable in fast-paced, results-driven environments.
• Able to learn products and systems quickly and seek feedback for improvement.

Responsibilities

• Handle a high volume of inbound calls delivering support for financial products.
• Interpret customer needs and deliver insights and solutions.
• Navigate multiple computer systems efficiently.
• Work independently and with the team to meet goals.
• Follow regulatory and departmental practices and procedures.
• Treat customers with respect and respond with empathy.

Skills

Communication

Customer service

Multitasking

Empathy

Problem solving

Adaptability

Learning ability

Computer literacy

Cultural awareness

Teamwork

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. seeks a Specialist I in Account Service in Tempe, AZ. You will be the first point of contact for clients, delivering outstanding service for a range of financial products.

Expect inbound calls, relationship-building, and practical solutions in a fast-paced environment. You will work within a defined framework, perform routine tasks, and escalate non-standard issues to supervision as needed.