Bilingual Credit Card Collections Specialist I

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

JPMorganChase in Tempe, AZ is seeking a Specialist I in Collections to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle high volumes of calls in a fast-paced environment, build strong relationships, and offer creative solutions while following established procedures and escalating non-standard issues to supervisors.

Fluency in Spanish and English is required, with at least one year of customer-facing experience, and

Qualifications

• Bilingual Spanish and English required for this role.
• 1+ year of customer-facing experience in phone or in-person settings.
• Strong communication, negotiation, information gathering and decision-making skills.
• Ability to multitask with computer systems and follow established procedures.

Responsibilities

• Manages a high volume of inbound/outbound calls for financial products.
• Builds strong customer relationships and delivers innovative solutions.
• Navigates multiple computer systems with efficiency and accuracy.
• Serves as a team player, driving collective success and meeting goals.
• Follows regulatory and departmental practices, handling routine tasks.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Multitasking with software

Empathy and composure

Problem solving

Adaptability

Learning new systems

Digital literacy

Education

High School Diploma or GED

Job description

JPMorganChase in Tempe, AZ is seeking a Specialist I in Collections to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle high volumes of calls in a fast-paced environment, build strong relationships, and offer creative solutions while following established procedures and escalating non-standard issues to supervisors.

Fluency in Spanish and English is required, with at least one year of customer-facing experience, and