Impactful Credit Card Collections Specialist I

Next Frontier Capital; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Collections Specialist I to serve as the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle high-volume calls, build relationships, and offer solutions within a dynamic call center setting.

The role emphasizes empathy, strong communication, and the ability to navigate multiple systems while following established procedures. Training is provided to ensure compliance and success.

Qualifications

• Strong communication, negotiation, information gathering and decision-making skills.
• Customer interaction and support experience with phone or face-to-face settings (1+ year).
• Ability to handle complex customer interactions with empathy and sound judgment.
• Adaptability to different cultures and workplace environments.
• Proficient computer skills and ability to learn products and systems quickly.

Responsibilities

• Manages a high volume of inbound/outbound collections calls (potentially 100+ daily).
• Interprets customer needs and delivers insights.
• Navigates multiple computer systems efficiently.
• Collaborates with teammates to achieve goals and maintain service quality.
• Follows regulatory and departmental practices and procedures.
• Takes ownership of customer interactions with empathy and respect.

Skills

Communication

Negotiation

Empathy

Multitasking

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Collections Specialist I to serve as the first point of contact for clients, delivering exceptional customer service for various financial products. You will handle high-volume calls, build relationships, and offer solutions within a dynamic call center setting.

The role emphasizes empathy, strong communication, and the ability to navigate multiple systems while following established procedures. Training is provided to ensure compliance and success.