Collections Specialist II — Customer-Focused, High-Volume Support

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Collections to join our customer-centric team in Tempe. You will be the first point of contact for clients, handling inbound calls and offering solutions to meet needs in a fast-paced call center environment.

The role emphasizes empathy, clear communication, and adherence to regulatory practices while building strong relationships and driving service excellence across financial products.

Qualifications

• 2+ years of experience in phone or in-person customer service.
• Ability to multitask across multiple computer systems.
• Strong empathy, composure and sound judgment for complex interactions.
• Willingness to work varying shifts, including evenings and weekends.

Responsibilities

• Handle a high volume of inbound/outbound calls delivering comprehensive support for financial products.
• Provide solutions and insights to meet client needs.
• Navigate multiple computer systems efficiently.
• Follow regulatory practices and departmental procedures.

Skills

Communication

Negotiation

Empathy

Multitasking

Problem solving

Adaptability

Teamwork

Information gathering

Education

High school diploma or GED

Tools

CRM software

Phone systems

Job description

JPMorganChase is seeking a Specialist II in Collections to join our customer-centric team in Tempe. You will be the first point of contact for clients, handling inbound calls and offering solutions to meet needs in a fast-paced call center environment.

The role emphasizes empathy, clear communication, and adherence to regulatory practices while building strong relationships and driving service excellence across financial products.