Bilingual Credit Card Collections Specialist II

JPMorganChase; Tempe (AZ); On-site; USD 37,000 - 52,000; Full time

Job summary

JPMorganChase is seeking a customer service professional in Tempe to handle high-volume inbound and outbound calls, providing comprehensive support for financial products. The role emphasizes empathy, clear communication, and accurate navigation of multiple systems.

Candidates should have at least 2 years of customer-facing experience, bilingual English/Spanish ability, and the capacity to work in a fast-paced, regulatory-driven environment while collaborating with teams.

Qualifications

• Bilingual in Spanish and English required.
• Strong communication, negotiation, information gathering & decision-making.
• At least 2 years of customer-facing experience via phone or in-person settings.
• Ability to multitask across computer systems with accuracy.
• Empathy, composure and sound judgment in complex interactions.
• Adaptable to new situations and diverse workplace environments.
• Proficient computer literacy and problem-solving with technology.
• High school diploma or GED required.

Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily) delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights for solutions.
• Navigates multiple computer systems efficiently with adaptability.
• Works independently and with teams to achieve goals.
• Follows regulatory and departmental practices and procedures.
• Takes ownership of each customer interaction with empathy and respect.

Skills

Bilingual Spanish/English

Customer service

Phone support

Communication skills

Multitasking

Regulatory compliance

Empathy

Problem solving with technology

High school diploma

Education

High school diploma or GED

Tools

CRM software

MS Windows

Job description

JPMorganChase is seeking a customer service professional in Tempe to handle high-volume inbound and outbound calls, providing comprehensive support for financial products. The role emphasizes empathy, clear communication, and accurate navigation of multiple systems.

Candidates should have at least 2 years of customer-facing experience, bilingual English/Spanish ability, and the capacity to work in a fast-paced, regulatory-driven environment while collaborating with teams.