Credit Card Collections Specialist — Dynamic Call-Center Expert

JPMorganChase; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Base salary + commission

Discretionary incentive compensation

Health care coverage

Retirement plan

On-site wellness centers

Job summary

JPMorganChase in Tampa is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service on a range of financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center environment.

The role emphasizes empathy, strong communication, and the ability to multitask across computer systems. You will follow established procedures, learn quickly, and contribute to team goals while maintaining

Qualifications

• 2+ years of phone or in-person customer service experience.
• Able to multitask across multiple computer systems with accuracy.
• Strong communication, negotiation and information gathering skills.
• Ability to handle complex customer interactions with empathy and sound judgment.
• Willingness to adapt to new processes and feedback to improve performance.

Responsibilities

• Handle a high volume of inbound/outbound calls for financial products.
• Build relationships and provide solutions to customer needs.
• Navigate multiple computer systems efficiently.
• Work independently and with the team to meet targets.
• Follow regulatory and departmental procedures diligently.
• Treat customers with respect and respond with empathy.

Skills

Communication skills

Phone-based support

Multitasking with systems

Empathy and problem-solving

Adaptability to diverse contexts

Attention to detail

Regulatory awareness

Education

High school diploma or GED

Job description

JPMorganChase in Tampa is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service on a range of financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center environment.

The role emphasizes empathy, strong communication, and the ability to multitask across computer systems. You will follow established procedures, learn quickly, and contribute to team goals while maintaining