Credit Card Support & Solutions Specialist I

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

JPMorgan Chase & Co. is hiring a Credit Card Customer Service Account Specialist I in Tempe, AZ. You will be the first point of contact for clients, providing exemplary service for various financial products and handling inbound calls in a fast-paced environment.

The role focuses on building strong customer relationships, delivering solutions, and following established procedures. A high school diploma is required, and candidates should be able to work evenings and weekends as needed.

Qualifications

• Clear communication and active listening to assist customers.
• Ability to manage multiple systems and tasks accurately.
• Demonstrated empathy, composure, and sound judgment in interactions.

Responsibilities

• Handle a high volume of inbound calls for financial products.
• Interpret customer needs and deliver ongoing insights and solutions.
• Navigate multiple computer systems efficiently.
• Collaborate with team to achieve targets and maintain service levels.
• Follow regulatory and departmental procedures in all interactions.
• Own customer interactions and respond with respect and empathy.

Skills

Communication

Empathy

Multitasking

Problem solving

Phone support

Regulatory compliance

Education

High school diploma

Tools

CRM software

Job description

JPMorgan Chase & Co. is hiring a Credit Card Customer Service Account Specialist I in Tempe, AZ. You will be the first point of contact for clients, providing exemplary service for various financial products and handling inbound calls in a fast-paced environment.

The role focuses on building strong customer relationships, delivering solutions, and following established procedures. A high school diploma is required, and candidates should be able to work evenings and weekends as needed.