Entry Level Collections- F/T-P/T

Sunrise Credit Services, Inc.; Melville (NY); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Paid training

Career advancement

Hybrid schedule

Job summary

Sunrise Credit Services, Inc. on Long Island is seeking motivated individuals to handle calls from customers who are past due. You will train to negotiate and collect payments, with a 4-week new hire program and a hybrid schedule after probation.

Responsibilities include taking calls, processing payments, and resolving customer concerns by phone. Training is paid at $18/hour with opportunities for full-time after 30 days and competitive benefits.

Qualifications

• Strong customer service skills.
• Basic understanding of accounts receivable and financial concepts.
• Excellent phone etiquette and communication abilities.
• Ability to negotiate and analyze accounts effectively.
• Proficient in math and financial software.
• No prior experience required; willingness to learn is essential.

Responsibilities

• Handle incoming and/or outgoing customer calls.
• Process payments and resolve customer concerns by phone.
• Support customers with questions about their accounts.

Skills

Customer service

Phone etiquette

Negotiation

Math skills

AR concepts

Tools

Financial software

Job description

We are SUNRISE!

Sunrise Credit Services, Inc. to be exact. Family owned and operated on Long Island for 50 years! We are known in the collections industry for our Reputation, Reliability & Results.

We are looking for employees who can negotiate on the phone. The position is calling customers who are past due, our job is to collect the money!

No experience necessary. We will train you how to negotiate and handle collections calls; during our 4-week new hire training program.

We are proud to say that our team is rated in the top ten percent of third-party collections agencies in the U.S. We work hard on the phones, and we have an amazingly diverse staff, who really come together to make things happen!!

We've Been Recognized For Our People-first Culture

• Top Work Places 2024 Culture Excellence Award
• Long Island Top Workplaces 2024
• First Annual Helen Keller Services "Access-Ability" Award Winner 2021
• Winner Best Company to Work 2024

The Position

Your responsibilities would include handling incoming and/or outgoing customer calls, processing payments and resolving customer concerns by phone.

Paid Training $18.00/hour in office.

Hybrid schedule begins after in office probationary period.

Pay differential for employees who handle Spanish calls

Training is part time. Full time positions are available after 30 days. Salaries start at 34,000/year plus incentives, and bonuses.

Weekly Pay

Competitive benefits packages, including medical/dental/vision/401K

Flexible Schedule Options

Growth & Advancement opportunities available

Our Company Hours are Monday to Friday 8am to 9pm

Saturdays we are open from 8am to 4pm.

Choose from morning shifts, evening shifts, and shifts on Saturdays. We also offer split shifts that allow you to break up your workday - work half your shift in the morning & work the rest of your hours at night!

Qualifications

• Strong customer service skills
• Basic understanding of accounts receivable and financial concepts
• Excellent phone etiquette and communication abilities
• Ability to negotiate and analyze accounts effectively
• Proficient in math and financial software
• No prior experience required; willingness to learn is essential

Job Types: Full-time, Part-time, Internship

Pay: $18.00 - $19.00 per hour

Expected hours: No less than 20 per week

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program
• Travel reimbursement
• Vision insurance