Collections/Customer Service Clerk

Riverhead Building Supply; Calverton (NY); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401K

Health, Dental, and Rx benefits

Professional Development

Work/life balance

Company-hosted family events

Job summary

A retail supply company in Calverton, NY, is seeking a full-time Collections/Customer Service Clerk. This role involves managing accounts, making collection calls, and communicating with customers to resolve issues. Candidates should have strong attention to detail, excellent communication skills, and be self-motivated. Previous collection experience is preferred. The position offers stability and ample opportunities for career growth, along with a supportive work culture and superior benefits including 401K and health insurance.

Qualifications

• Strong attention to detail is essential for managing accounts effectively.
• Self-motivated with excellent communication skills and phone etiquette.
• Ability to work independently and maintain accurate records.

Responsibilities

• Review open accounts for collection efforts and make decisions on accounts.
• Make outbound collection calls, emails, or faxes.
• Communicate with customers to investigate complaints or verify charges.
• Perform account reconciliation.

Skills

Effective decision making

Strong attention to detail

Self-motivated

Excellent organizational skills

Communication skills

Microsoft Office proficiency

Previous collection experience

Job description

Collections/Customer Service Clerk

Location: US-NY-Calverton

Job ID: 3520

Type: Full Time - Regular

Category: Accounting / Finance

Address: 250 David Court Calverton NY 11933

For compliance purposes for NYS transparency, the expected salary range is $20.00 - $25.00. Compensation will be based on experience and other factors permitted by law.

Benefits

• Amazing people to work with that help you succeed.
• Work/life balance with a culture of kindness and respect.
• Company-hosted family events.
• Rewarding careers with supportive management.
• Participation in philanthropic activities in the community.
• Professional Development | On-site & virtual training
• Stability from our long history of success and growth.
• Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more
• The opportunity to grow your career and move up the ladder!

Responsibilities

• Review open accounts for collection efforts and make decisions on pending orders, suspending accounts and increasing credit line
• Make outbound collection calls, emails or faxes
• Mail/email or fax credit memos, invoices, statements and collection letters
• Communicate with internal and external customers by telephone, mail, email and fax to investigate complaints, verify accuracy of charges, or to correct errors in accounts
• Account reconciliation

Qualifications

• Effective decision making
• Strong attention to detail
• Highly self-motivated with excellent organizational and communication skills and phone etiquette.
• Ability to work both independently and as a team player, record accurate and detailed notes
• Assist with various A/R functions as needed including handling returned checks
• Navigate through multiple software and proficient in Microsoft Office
• Foster a professional rapport with customers
• Previous collection experience preferred.

EOE Employer including disability and veterans.