Loan Services & Collections Specialist

Colonial Group; Norman (OK); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

401(k) with company match

Affordable medical, dental, and vision

Telehealth

Paid time off

On-demand pay

Job summary

Sun Loan is seeking a customer service-driven professional in Oklahoma to guide borrowers through the loan process, verify documents, and explain terms. You will contact customers about payments and collaborate to resolve past-due accounts while supporting branch operations and leadership.

The role emphasizes strong communication, a positive attitude, reliability, and organization, with opportunities for sales and referrals. A high school diploma or GED is preferred.

Qualifications

• 1+ year of customer service experience preferred.
• Strong communication and active listening skills.
• Positive attitude, integrity, reliability, and strong work ethic.
• Comfortable with customer interactions, sales, and problem-solving.

Responsibilities

• Provide friendly, professional service to customers throughout the loan process.
• Process loan applications and verify required documentation.
• Explain loan terms, payment options, and account requirements.
• Contact customers regarding payments and help identify solutions for past-due accounts.
• Process payments, extensions, modifications, and account updates accurately.
• Make collection calls and work with customers to bring accounts current.
• Develop new and existing customer relationships through sales and referrals.
• Maintain accurate records while following company, state, and federal requirements.
• Support branch operations and assist the Branch Manager as needed.

Skills

Customer service

Communication

Active listening

Sales

Problem solving

Organization

Basic math

Education

High school diploma/GED

Job description

Sun Loan is seeking a customer service-driven professional in Oklahoma to guide borrowers through the loan process, verify documents, and explain terms. You will contact customers about payments and collaborate to resolve past-due accounts while supporting branch operations and leadership.

The role emphasizes strong communication, a positive attitude, reliability, and organization, with opportunities for sales and referrals. A high school diploma or GED is preferred.