CREDIT REPRESENTATIVE Lvl 1

Ensource; Springfield (OR); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Paid holidays

Job summary

Professional Credit is hiring a Call Center Credit Representative in Springfield, OR. The full-time role (40 hours) starts with training; onsite hours are 8am–5pm, with a rotating half-day Saturday once a month at the Springfield, OR office.

You will handle inbound/outbound calls, chats, and texts using advanced CRM tools to help consumers navigate debt and establish payment plans. We value professionalism, empathy, and the ability to navigate multiple screens.

Qualifications

• Experience in collections and delivering customer service.
• Ability to type 25 words per minute.
• Proficient with CRM software.
• Strong negotiation and communication skills.
• Good decision making under pressure.

Responsibilities

• Interact with consumers via phone, live chat, email and text.
• Handle inbound and outbound calls with professionalism.
• Navigate CRM software.
• Learn and apply negotiation and sales techniques.
• Negotiate payment agreements and assist consumers in resolving debt.
• Demonstrate basic computer skills and multitask across screens.
• Make sound decisions to resolve customer issues.

Skills

Collections experience

Customer service

Negotiation

CRM software

Typing speed 25 wpm

Decision making

Tools

CRM software

Job description

Job DetailsJob Location: MI90 Springfield Office - Springfield, OR 97477 Salary Range: $17.00 - $20.50 Hourly Job Category: Customer Service Do you possess experience in collections and a genuine passion for delivering top-notch customer service while assisting individuals in need? If this describes you, please continue reading!

Professional, the leading national accounts receivable management services provider, currently has immediate openings for Credit Representatives. We are dedicated to transforming the collections industry one call, text, and chat at a time. We offer you the necessary training for success as you help people navigate challenging times. Are you ready to make a difference in the lives of others?

At Professional, we place great importance on how our team interacts with consumers. We aim to ensure that every interaction is both positive and productive. We are in search of individuals who are eager to join our dynamic team and genuinely want to assist others. Using state-of-the-art omni-channel communication technology, you'll have the opportunity to provide exceptional customer service to consumers through text, live chat, email, and phone calls at every touch point.

The position is full-time, 40 hours per week. After training, start times vary with a ½ day Saturday rotation, once a month. During the initial training, hours are from 8am – 5pm and onsite at our Springfield, OR office.

What will you do as a Call Center Credit Representative?

• Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.
• We will train you to take inbound and outbound calls with utmost professionalism and courtesy.
• Navigate cutting edge Customer Relationship Management (CRM) software
• Learn negotiation and sales techniques applicable to all industries
• Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
• General computer skills are required with the ability to navigate multiple screens and type 25 words per minute
• Good decision making skills are required.

Top Reasons to Join Our Team:

• A stable organization offering an exciting yet challenging employment opportunity,
• Growth potential, both personally and professionally.
• Comprehensive training to set you up for success.
• A supportive, dynamic team environment and Company Culture.
• The chance to make a meaningful impact by helping people navigate tough times.
• Great benefits (health, dental & vision Insurance) and eligible the 1st of the month following 60 days.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time-Off and paid Holidays (after 60 days of employment)
• Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community,
• Compensation begins at $17.00 per hour, depending on experience, plus commission.

See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careers

EOE/DFW