Bilingual Collections Representative

Spring Oaks Capital, LLC; Chesapeake (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental/Vision

Life

STD/LTD

Holidays

FSA/HSA

Paid time off

401(k) with match

Performance-based monthly incentives

Job summary

Spring Oaks Capital, LLC in Chesapeake, VA is hiring a Bilingual Collections Representative to handle inbound and outbound calls and negotiate repayment plans with customers while maintaining a high standard of service. The role requires empathy, active listening, and clear communication in English and Spanish, with strict adherence to FDCPA, privacy, and compliance policies.

You will work in person at our Chesapeake office, 40 hours per week, with a fixed schedule and potential for

Qualifications

• High School Diploma or GED or equivalent.
• Experience in collections, customer service or sales preferred.
• Understanding of collections laws and FDCPA a plus.
• Proficient with computers, headset, and standard office software.

Responsibilities

• Establish rapport with customers and negotiate payment plans.
• Handle inquiries and resolve disputes promptly and professionally.
• Update payment records in LiveVox and Interprose.
• Meet monthly performance goals and compliance expectations.
• Attend to attendance as an essential function.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Active listening

Attention to detail

Calm under pressure

Education

High School Diploma or GED

Tools

LiveVox

Interprose

Outlook

Microsoft Office

Job description

Bilingual Collections Representative

Pay: $21.00 per hour

Expected hours: 40 per week

Work Location: In person - Chesapeake, VA 23320

This position is responsible for facilitating customer interactions through multiple communication channels, but predominantly inbound and outbound phone calls. The goal of the customer contact is to resolve unsecured obligations by collecting overdue payments. Using excellent communication skills, the associate establishes rapport and builds trust with customers and third parties, enabling them to establish, negotiate, and maintain repayment plans.

*Schedule: M - F: 8am-5pm (or 9am-6pm on Friday) 3 nights, 10am-7pm 2 nights

*Eligible to earn MONTHLY BONUSES based on performance

Responsibilities:

• Establish rapport with customers by building trust, showing empathy, and creating meaningful connections.
• Create and maintain a positive and professional customer experience that results in negotiated payment plans or suitable arrangements based on the customers financial situation.
• Achieve monthly performance goals, to include quality assurance and compliance expectations.
• Handle all customer inquiries (disputes, complaints, etc.) with care and prompt resolution.
• Update customer information, payment records, and any relevant notes in LiveVox and Interprose.
• Comply with all company policies and procedures, as well as Federal and State laws (FDCPA, etc.)
• Attendance is an essential function of the job.
• Performs other duties as assigned.

Skills/Abilities:

• Bilingual in English and Spanish (Proficient in both), required
• Comfortable working in an open floor plan call center setting.
• Excellent verbal and written communication skills, paired with active listening.
• Ability to remain calm and effective in challenging situations.
• Multi-tasker with strong attention to detail.

Education and Experience:

• High School Diploma, GED, or equivalent.
• Previous collections, customer service or sales experience, are preferred.
• Understanding of collections/legal requirements/recovery activities, is a plus.
• Experience using a computer, mouse, keyboard, and headset.
• Familiar with Microsoft Office Suite; Outlook.

Physical Requirements:

• Must be able to remain in a stationary position for prolonged periods of time, working on a computer in an office environment.
• Ability to use a computer, keyboard, and mouse with repetitive hand and wrist movements.

Benefits:

• Medical
• Dental/Vision*
• Life*
• STD/LTD*
• Holidays*
• FSA/HSA
• Paid time off
• 401(k) with match
• Performance-based monthly incentives

* Company Paid

Americans with Disabilities Act

Spring Oaks Capital, LLC encourages diverse candidates to apply. We strive to make the application process accessible to any and all users. Please contact [e-mail] regarding the accessibility of our website or if you need assistance completing the application process. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Equal Employment Opportunity

Spring Oaks Capital, LLC is proud to be an Equal Opportunity Employer committed to creating and maintaining an inclusive culture for all. We provide equal employment opportunities to all individuals regardless of age, sex, ancestry, ethnic origin, race, color, religion, gender identity, genetic information, marital status, national origin, disability, veteran status, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We prohibit discrimination and harassment in all employment practices and provide reasonable accommodation for qualified individuals with disabilities.

Salary/Compensation: $21.00 per hour