Remote Collections Account Representative

ARS; Jacksonville (TX); Hybrid; USD 22,041 - 24,796; Full time

Job summary

ARS National Services Inc. is seeking a Remote Collections Account Representative to help consumers navigate financial difficulties with empathy and practical solutions. This full-time, 100% remote role requires residing in the greater Jacksonville area, with training starting soon.

You'll handle calls, analyze situations, negotiate plans, and stay compliant with FDCPA while recording details and collaborating with a supportive team for success.

Qualifications

• High school diploma or GED required.
• Strong communication skills — assertive, clear, and professional.
• Critical thinking + active listening = your superpowers.
• Comfort with basic math (percentages in calculations).
• Collections, sales, or call center experience is a plus.

Responsibilities

• Handle inbound/outbound calls with empathy and confidence.
• Analyze financial situations and offer tailored solutions.
• Negotiate payment plans, settlements, and full repayments.
• Stay sharp with quality and FDCPA compliance.
• Keep accurate records and collaborate with team leads.
• Engage with your team on camera during shifts.

Skills

Strong communication

Critical thinking

Active listening

Basic math

Call center experience

Education

High School Diploma

Job description

Remote Collections Account Representative

Job Category: Call Center Operations

Requisition Number: REMOT002157

• Posted : July 23, 2026
• Full-Time
• Remote
• Rate : $16 USD per hour

Locations

Showing 1 location

This position is remote in the Jacksonville, FL area, candidates MUST reside in the greater Jacksonville area and be able to work from home.

Training starts August 14th, 2026!!!

Work from Home | Full-Time | Competitive Pay + Monthly Bonuses

Join ARS National Services Inc. — where your hustle meets opportunity.

Why You Should Join Us

You’re a confident communicator. A creative problem solver. A natural negotiator. At ARS, we give you the platform — and the tools — to shine.

We're on the lookout for driven, customer-focused professionals to help consumers navigate financial difficulties and find real solutions. Whether you're starting fresh or ready to bring your experience to a company who actually invests in your success, this is your moment.

What’s in It for You?

• $16-18 per hour depending on level of collections experience
• Hourly rate bump after training graduation
• Performance-based monthly bonus opportunities
• 100% Remote – We supply the gear, you bring the energy
• Full benefits (Medical, Dental, Vision, 401k)
• Vacation and Sick Time begins to accrue right away + 8 paid holidays
• A team that supports, trains, and wants to see you succeed

What You’ll Do

• Handle inbound/outbound calls with empathy and confidence
• Analyze financial situations and offer tailored solutions
• Negotiate payment plans, settlements, and full repayments
• Stay sharp with quality and FDCPA compliance
• Keep accurate records and collaborate with team leads
• Engage with your team on camera during shifts

What You Bring to the Table

• High school diploma or GED
• Strong communication skills — assertive, clear, and professional
• Critical thinking + active listening = your superpowers
• Comfort with basic math (yes, you’ll be working with percentages!)
• Collections, sales, or call center experience? That’s a plus!
• Basic computer skills & reliable high-speed internet

Your Schedule

• Mon–Fri: 8AM–5PM or 9AM–6PM
• One evening per week: 10AM–7PM or 12PM–9PM
• One Saturday per month: 8AM–12PM or 9AM–1PM

This is a remote role, but you’ll still be an active, visible part of the team. During work hours, expect to be on camera and engaged — just like in the office (but better coffee and comfier clothes).

Let’s Make It Official

ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.

ARS National Services. Be MORE.

Qualifications

Skills

Behaviors

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Motivations

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Education

Required

High School or better in General HS Diploma.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.