Entry-Level Client Success Associate — Trusted Advisor

adpinternalcareers; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Inclusive culture

BRGs access

Career growth

Training & mentorship

Day-1 benefits

Mental health focus

Community impact

Volunteer time off

Job summary

ADP is hiring an Associate Account Manager to serve as the front-line for solving clients' challenges for companies with 50-999 employees. You will resolve issues, answer questions, train users on ADP technology, and protect the client relationship.

In a metrics-driven call center environment, you will build rapport, communicate clearly by phone and email, and provide product recommendations. This role offers training, collaboration, and opportunities to grow within ADP.

Qualifications

• You have at least one year of experience in a customer service environment.
• Overtime work during peak seasons may be required.
• A college degree is not required; skills and experience matter more.
• Military experience with teamwork, adaptability, and organization is a plus.

Responsibilities

• Be a Trusted Advisor and Problem Solver by resolving client issues and providing solutions.
• Build Relationships with clients via phone, email, and chat, aiming to exceed expectations.
• Educate clients on ADP products and provide recommendations for best practices.
• Organize a high-volume inbound call schedule and adapt to peak periods.

Skills

Customer service

Job description

ADP is hiring an Associate Account Manager to serve as the front-line for solving clients' challenges for companies with 50-999 employees. You will resolve issues, answer questions, train users on ADP technology, and protect the client relationship.

In a metrics-driven call center environment, you will build rapport, communicate clearly by phone and email, and provide product recommendations. This role offers training, collaboration, and opportunities to grow within ADP.