Client Success Advisor — Growth, Training & Impact

adpinternalcareers; El Paso (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Best-in-class benefits from Day 1

Volunteer time off

Inclusion culture and ERGs

Career growth opportunities

Training and mentorship

Job summary

ADP is seeking a Client Support Specialist to be the frontline for resolving client questions and issues, training users on ADP technology, and maintaining high client satisfaction for employers with 50–999 employees.

In this role, you will build rapport and trust with clients, work in a metrics-driven call center, and participate in ADP’s renowned training program to ensure success and growth within a collaborative, inclusive environment.

Qualifications

• 3–5 years of experience in a client service environment or systems integration environment.
• Ability to work overtime during peak seasons.
• Strong written and verbal communication with clients.

Responsibilities

• Be a Trusted Advisor and Problem Solver. You will work independently or as a team to help clients solve problems and identify solutions.
• Build Relationships. You will engage with clients via phone, email, and chat to exceed expectations and uphold integrity.
• Educate and Provide Recommendations. Leverage product knowledge to explain value and propose best practices.
• Organize. Maintain a daily schedule to handle a high volume of inbound calls, with higher volume during peak seasons.

Skills

Customer service

Overtime flexibility

Job description

ADP is seeking a Client Support Specialist to be the frontline for resolving client questions and issues, training users on ADP technology, and maintaining high client satisfaction for employers with 50–999 employees.

In this role, you will build rapport and trust with clients, work in a metrics-driven call center, and participate in ADP’s renowned training program to ensure success and growth within a collaborative, inclusive environment.