Client Success Advisor | Front‑Line Solutions & Growth

apply; El Paso (TX); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Benefits from Day 1

Volunteer time off

Job summary

ADP is seeking a Client Support Specialist to serve as the front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology.

You'll work in a metrics-driven call center, building rapport and professionalism with clients as you strive for high client satisfaction. The role focuses on supporting organizations with 50-999 employees and offers top-notch training and collaboration.

Qualifications

• 3 - 5 years of experience working in client service/customer service environment or systems integration environment.
• Overtime hours during peak seasons may be required.

Responsibilities

• Be a Trusted Advisor and Problem Solver for ADP's clients, solving time-sensitive issues and providing solutions.
• Build relationships with clients via phone, email, and chat to exceed expectations.
• Educate clients on ADP products and services and provide recommendations for best practices.
• Organize daily schedule to handle a high volume of inbound calls, with peak periods around year-end.

Skills

Client service

Communication

Problem solving

Time management

Education

College degree not required

Job description

ADP is seeking a Client Support Specialist to serve as the front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology.

You'll work in a metrics-driven call center, building rapport and professionalism with clients as you strive for high client satisfaction. The role focuses on supporting organizations with 50-999 employees and offers top-notch training and collaboration.