Early-Career Client Success Manager

adpinternalcareers; Parsippany-Troy Hills (NJ); On-site; USD 60,000 - 75,000; Full time

Job summary

ADP is seeking an Associate Account Manager to serve as the front-line for client support, driving issue resolution and user training for ADP technology. The role focuses on helping businesses with 50–999 employees, delivering proactive problem solving and high-quality service in a fast-paced, metrics-driven environment.

You will build trusted advisor relationships through phone, email, and chat, share recommendations based on product knowledge, and maintain client satisfaction while upholding

Qualifications

• At least one year of experience in a customer service environment.
• Willingness to work overtime during peak seasons.

Responsibilities

• Be a Trusted Advisor and Problem Solver for ADP's clients, resolving issues and guiding action.
• Build relationships with clients via phone, email, and chat, maintaining high ethical standards.
• Educate clients on ADP products and services and translate input into actionable recommendations.
• Adhere to a daily schedule and manage a high inbound call volume, with seasonal adjustments.

Skills

Customer service

Overtime availability

Education

Bachelor's degree optional

Job description

ADP is seeking an Associate Account Manager to serve as the front-line for client support, driving issue resolution and user training for ADP technology. The role focuses on helping businesses with 50–999 employees, delivering proactive problem solving and high-quality service in a fast-paced, metrics-driven environment.

You will build trusted advisor relationships through phone, email, and chat, share recommendations based on product knowledge, and maintain client satisfaction while upholding