Client Success Advisor | Front-Line Support

apply; Illinois; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Award-winning training

World-class service

Inclusive culture

Structured day

Job summary

ADP is hiring a Client Support Specialist to serve as front-line for resolving client issues, answering questions, training users on ADP technology, and delivering exceptional service to clients with 50-999 employees.

This role operates in a metrics-driven call center, emphasizes building rapport, clear communication, and professionalism, with top-ranked training and opportunities for advancement.

Join a culture of inclusion and a structured day, with a rewarding career and possibilities to grow.

Qualifications

• 3–5 years of experience in client service or systems integration.
• Willingness to work overtime during peak seasons.
• College degree preferred but not required; military experience accepted.

Responsibilities

• Be a trusted advisor and problem solver for ADP clients.
• Build relationships via phone, email, and chat to exceed expectations.
• Educate clients on ADP products and provide recommendations.
• Organize daily schedule to handle high inbound call volume.

Skills

Client service

Communication

Problem solving

Time management

Education

Bachelor's degree preferred

Job description

ADP is hiring a Client Support Specialist to serve as front-line for resolving client issues, answering questions, training users on ADP technology, and delivering exceptional service to clients with 50-999 employees.

This role operates in a metrics-driven call center, emphasizes building rapport, clear communication, and professionalism, with top-ranked training and opportunities for advancement.

Join a culture of inclusion and a structured day, with a rewarding career and possibilities to grow.