Client Success Associate Manager

ADP; Town of Florida (NY); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Matched retirement savings

Paid time off

Job summary

ADP, a global provider of cloud-based human capital management solutions, is hiring an Associate Account Manager to serve as front-line for resolving client issues, training users, and maintaining service quality for companies with 50-999 employees. You will handle time-sensitive inquiries and build trust over phone and email.

This role emphasizes relationship building, product knowledge, and adherence to ADP's values of integrity and inclusion.

Qualifications

• At least one year of experience in a customer service environment.
• Ability to work overtime during peak seasons.

Responsibilities

• Be a trusted advisor and problem solver for clients via phone or email.
• Build relationships with clients through calls, email, and chat.
• Educate clients on ADP products and provide recommendations.
• Organize daily schedule to handle high inbound call volume.

Skills

Customer service

Communication

Time management

Job description

ADP, a global provider of cloud-based human capital management solutions, is hiring an Associate Account Manager to serve as front-line for resolving client issues, training users, and maintaining service quality for companies with 50-999 employees. You will handle time-sensitive inquiries and build trust over phone and email.

This role emphasizes relationship building, product knowledge, and adherence to ADP's values of integrity and inclusion.