Entry-Level Care Team Claims Associate

Sedgwick; Arizona; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stable environment

Comprehensive training

Mentor support

Career development

Benefits package

Job summary

Sedgwick is seeking an entry-level Care Team Representative to provide empathetic service on claims across multiple lines of business in a hybrid in-office/virtual setting. You will join a supportive team with comprehensive training and a dedicated mentor to guide your career journey.

The role emphasizes handling calls, educating claimants on required documentation and timelines, and delivering accurate, timely notes in our claims system. Growth opportunities and benefits are included.

Qualifications

• High school diploma or GED required, inbound call center experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi task and work with multiple clients across channels.

Responsibilities

• Provide excellent service with empathy to callers regarding claims.
• Expedite claims process and document notes on all interactions.
• Educate customers about required documentation and timelines.
• Enter accurate claim information into systems and route calls appropriately.
• Maintain attendance during scheduled hours and collaborate with team.
• Support multiple clients across channels and use several systems simultaneously.

Skills

Excellent communication

PC literacy

Typing skills

Multitasking

Teamwork

Customer service

Education

High school diploma or GED

Job description

Sedgwick is seeking an entry-level Care Team Representative to provide empathetic service on claims across multiple lines of business in a hybrid in-office/virtual setting. You will join a supportive team with comprehensive training and a dedicated mentor to guide your career journey.

The role emphasizes handling calls, educating claimants on required documentation and timelines, and delivering accurate, timely notes in our claims system. Growth opportunities and benefits are included.