Care Team Associate — Claims & Customer Support (Hybrid)

Sedgwick; New Albany (OH); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive training program

Dedicated mentor and manager

Career development opportunities

Diverse benefits package

Job summary

Sedgwick, a global claims and risk solutions company, is seeking an Entry-level Care Team Representative in New Albany, OH. You will provide excellent service, display empathy to callers, and help move claims through the process.

The role offers in-office and virtual options, a comprehensive training program, a dedicated mentor, and opportunities for career development within a diverse benefits package. Ideal candidates have a high school diploma or GED, strong communication, and the ability to

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Experience with claims processes is a plus.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts.
• Assists with questions and resolves problems related to claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Skills

Excellent verbal and written comms

Multitasking

Customer service focus

PC literate

Teamwork

Education

High school diploma or GED

Job description

Sedgwick, a global claims and risk solutions company, is seeking an Entry-level Care Team Representative in New Albany, OH. You will provide excellent service, display empathy to callers, and help move claims through the process.

The role offers in-office and virtual options, a comprehensive training program, a dedicated mentor, and opportunities for career development within a diverse benefits package. Ideal candidates have a high school diploma or GED, strong communication, and the ability to