Care Team Advocate: Entry-Level Claims Support (Hybrid)

Sedgwick Claims Management Services Ltd; Orlando (FL); Híbrido; USD 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

401k and matching

Paid time off (PTO)

Life insurance

Flexible spending or health savings

Employee assistance

Descripción de la vacante

Sedgwick Claims Management Services Ltd in Orlando, FL is seeking an entry-level Care Team Representative to provide empathetic, frontline support for claims across multiple lines of business. You will handle calls, gather information, and help customers move through the claims process with clear notes and timely follow-up.

Ideal candidates have a high school diploma or GED, at least one year of customer service experience (inbound call center preferred), and excellent verbal and written

Formación

• High school diploma or GED required.
• 1 year customer service experience or equivalent.
• Inbound call center experience preferred.
• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products.
• Able to multi-task in fast paced environment.

Responsabilidades

• Acts as primary liaison with callers from multiple client accounts.
• Assists with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Conocimientos

Verbal communication

Written communication

Typing

Organization

Interpersonal skills

Multitasking

Teamwork

Attendance

Educación

High school diploma or GED

Herramientas

Microsoft Office

Windows

Descripción del empleo

Sedgwick Claims Management Services Ltd in Orlando, FL is seeking an entry-level Care Team Representative to provide empathetic, frontline support for claims across multiple lines of business. You will handle calls, gather information, and help customers move through the claims process with clear notes and timely follow-up.

Ideal candidates have a high school diploma or GED, at least one year of customer service experience (inbound call center preferred), and excellent verbal and written