Care Team Associate - Entry-Level Claims (Hybrid)

Sedgwick; Coralville (IA); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stable environment

Training program

Mentor

Career development

Benefits package

Job summary

Sedgwick in Coralville, IA is seeking an Entry-level Care Team Representative to provide excellent service to callers on claims across multiple lines of business. You will resolve issues with one-call-one-person resolution, document calls accurately, and escalate when needed.

The position offers a hybrid work style with in-person training, a dedicated mentor, and opportunities for career development within Sedgwick's inclusive, supportive culture.

Qualifications

• High school diploma or GED required.
• Inbound call center experience preferred.
• Excellent verbal and written communication.
• PC literate and proficiency with MS Office.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts.
• Performs claim intake and full-service customer support.
• Educates customers about required documentation and timelines.
• Documents calls concisely with professional notes.
• Directs calls to appropriate contacts or escalates as needed.
• Attendance during scheduled work hours is required.

Skills

Communication

Typing

Microsoft Office

Organizational skills

Multi-tasking

Attendance

Teamwork

Education

High school diploma or GED

Tools

None

Job description

Sedgwick in Coralville, IA is seeking an Entry-level Care Team Representative to provide excellent service to callers on claims across multiple lines of business. You will resolve issues with one-call-one-person resolution, document calls accurately, and escalate when needed.

The position offers a hybrid work style with in-person training, a dedicated mentor, and opportunities for career development within Sedgwick's inclusive, supportive culture.