Care Team Specialist - Entry-Level Claims Support

Sedgwick; Southfield (MI); Híbrido; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training program

Mentor and manager guidance

Career development opportunities

Comprehensive benefits package

Descripción de la vacante

Sedgwick is hiring an entry-level Care Team Representative in Southfield, MI, offering a hybrid work style with in-office and virtual components. You will provide empathetic service to claimants, support multiple client accounts, and document information accurately to expedite claims.

Ideal candidates have customer service experience, strong communication, and the ability to work in a collaborative team or independently.

Formación

• High school diploma or GED required.
• 1 year of customer service experience or equivalent required; inbound call center experience preferred.
• Excellent verbal and written communication; PC literate and able to type efficiently.
• Strong organizational and interpersonal skills; ability to multi-task in a fast-paced environment.

Responsabilidades

• Act as primary liaison with callers from multiple client accounts.
• Assist with questions and solve problems related to the claims application and servicing processes.
• Perform claim intake and full-service customer support within regulatory requirements and client expectations.
• Educate customers on required documentation, timelines, payments, and claim status.
• Document calls concisely in the system and escalate when needed.
• Attend scheduled work hours and support multiple clients across channels.

Conocimientos

Communication skills

Typing speed

PC literacy

Organizational skills

Interpersonal skills

Multi-tasking

Team player

Attendance

Performance competencies

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Sedgwick is hiring an entry-level Care Team Representative in Southfield, MI, offering a hybrid work style with in-office and virtual components. You will provide empathetic service to claimants, support multiple client accounts, and document information accurately to expedite claims.

Ideal candidates have customer service experience, strong communication, and the ability to work in a collaborative team or independently.