Care Claims Advocate — Hybrid, Entry-Level

Sedgwick Claims Management Services Ltd; Indianapolis (IN); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is hiring an entry-level Care Team Representative in Indianapolis, IN. The role blends in-office and remote work in a flexible hybrid setup to support multiple client accounts and guide customers through claims processes.

You will provide empathetic, accurate information, document call details, and collaborate with teams to resolve inquiries while meeting performance standards and attendance expectations.

Qualifications

• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multi task in fast paced environment.
• Ability to support multiple clients across communication channels.
• Ability to work in a team environment and/or independently.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Skills

Communication

Typing

PC literacy

Organization

Interpersonal skills

Multi-tasking

Team player

Attendance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd is hiring an entry-level Care Team Representative in Indianapolis, IN. The role blends in-office and remote work in a flexible hybrid setup to support multiple client accounts and guide customers through claims processes.

You will provide empathetic, accurate information, document call details, and collaborate with teams to resolve inquiries while meeting performance standards and attendance expectations.