Care Team Advocate — Hybrid Claims Support

Sedgwick Claims Management Services Ltd; Eden Prairie (MN); Hybrid; USD 15,000 - 25,000; Full time

Job summary

Sedgwick's Eden Prairie, MN operation is seeking a Care Team Representative to provide empathetic, accurate service for claims across multiple lines of business. You'll handle inbound calls, explain required documentation, and guide claimants through the process.

You will work in a hybrid environment, receive comprehensive training, a dedicated mentor, and opportunities for career growth as you develop your skills in customer service, claims processing, and client engagement.

Qualifications

• 1 year of customer service experience or equivalent
• Inbound call center experience preferred
• Excellent verbal and written communication
• Able to multi-task in fast paced environment

Responsibilities

• Handle inbound calls and provide claims assistance
• Educate customers on claim requirements and status
• Enter claim information accurately into the system
• Escalate to supervisors or managers as needed
• Maintain consistent attendance and performance

Skills

Customer service

Communication

Multitasking

Teamwork

Typing

Education

High school diploma or GED

Tools

Microsoft Office

Windows OS

Job description

Sedgwick's Eden Prairie, MN operation is seeking a Care Team Representative to provide empathetic, accurate service for claims across multiple lines of business. You'll handle inbound calls, explain required documentation, and guide claimants through the process.

You will work in a hybrid environment, receive comprehensive training, a dedicated mentor, and opportunities for career growth as you develop your skills in customer service, claims processing, and client engagement.