Care Team Associate - Claims Support (Hybrid)

Sedgwick Claims Management Services Ltd; Dublin (OH); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Paid time off

Flexible spending or HSA

Employee assistance

Life insurance

Job summary

Sedgwick Claims Management Services Ltd in Dublin, OH is seeking an entry-level Care Team Representative to provide compassionate service on claims across multiple lines of business. You will handle claim intake, document details, and guide customers through required steps with accuracy.

Ideal candidates have strong communication, basic computer skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Provide excellent service with empathy to callers regarding claims.
• Perform claim intake and full-service customer support.
• Educate customers on documentation, time frames, payment info and claim status.
• Enter accurate verbal and written claim information into the system.

Skills

Verbal communication

Written communication

PC literacy

Typing skills

Organizational skills

Interpersonal skills

Multitasking

Teamwork

Customer service

Education

High school diploma

Tools

Microsoft Office

Windows

Job description

Sedgwick Claims Management Services Ltd in Dublin, OH is seeking an entry-level Care Team Representative to provide compassionate service on claims across multiple lines of business. You will handle claim intake, document details, and guide customers through required steps with accuracy.

Ideal candidates have strong communication, basic computer skills, and the ability to multitask in a fast-paced environment.