Entry-Level Campus Dispatch Technician — Relocate to Madison, WI

Epic; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Bonuses

Stock grants

Sabbatical after 5 years

Health benefits

Job summary

Epic, located just outside Madison, Wisconsin, seeks an Operations Center Technician to monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center. The role emphasizes quick coordination with internal teams and emergency services to maintain business continuity.

Relocation to the Madison area is provided, and Epic offers comprehensive benefits, annual raises and bonuses, stock grants, and a sabbatical after five years.

Qualifications

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Experience or interest in security operations, emergency response, or a related high‑volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• COVID-19 vaccination

Responsibilities

• Monitor real-time alerts across Epic's global campuses.
• Manage access and security systems to protect facilities.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses with internal teams and services.

Skills

Situational awareness

Decision-making

Communication

Security operations

Emergency response

Shift flexibility

Job description

Epic, located just outside Madison, Wisconsin, seeks an Operations Center Technician to monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center. The role emphasizes quick coordination with internal teams and emergency services to maintain business continuity.

Relocation to the Madison area is provided, and Epic offers comprehensive benefits, annual raises and bonuses, stock grants, and a sabbatical after five years.