Entry-Level Call Center Specialist - Financial Services

TEN Credit Union; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

TEN Credit Union in Nashville is hiring a Call Center Representative (College Graduate) to join our main branch team. You will engage with members, resolve inquiries, and guide them on banking services across channels.

Ideal candidates are recent graduates with strong communication skills who can learn systems quickly and thrive in a fast-paced environment. This on-site role offers growth and development opportunities.

Qualifications

• Bachelor's degree is required.
• Customer service or sales experience is preferred.
• Strong verbal and written English communication.
• Proficient with computers and learning new systems.
• Ability to adapt in a fast-paced environment.
• Reliable, punctual, and professional.
• Willingness to learn and follow federal regulations and company policies.

Responsibilities

• Answer incoming calls and assist members in a professional, timely, and friendly manner.
• Resolve member needs with a goal of first-call resolution.
• Support requests related to account balances, transfers, and payments.
• Debit and credit card support, including fraud assistance.
• Mobile and online banking platforms.

Skills

Customer service

Communication

Adaptability

Computer literacy

Punctuality

Education

Bachelor's degree

Job description

TEN Credit Union in Nashville is hiring a Call Center Representative (College Graduate) to join our main branch team. You will engage with members, resolve inquiries, and guide them on banking services across channels.

Ideal candidates are recent graduates with strong communication skills who can learn systems quickly and thrive in a fast-paced environment. This on-site role offers growth and development opportunities.