Video Banking Specialist: Member Service & Loans (On-Site)

TENCU; Nashville (TN); On-site; USD 68,770,000 - 77,146,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

11 paid holidays

Job summary

TEN Credit Union in Nashville, Tennessee is seeking a Video Banker to serve members in a blended digital environment from our Main Branch. You will engage customers via video, phone, chat, and secure messaging, delivering friendly, professional service on a collaborative call-center team.

The ideal candidate has at least one year of experience in a credit union or financial institution, strong accuracy, and proficiency with Microsoft Office and Outlook.

Qualifications

• High school diploma or equivalent required.
• Minimum typing speed of 40 WPM with high accuracy.
• Experience in a credit union, bank, or financial institution preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook.

Responsibilities

• Provide exceptional member service through friendly, professional, and courteous interactions
• Assist members using video banking tools and various computer programs
• Handle member inquiries through phone, video, email, secure mail, and other digital channels
• Open and maintain deposit accounts and ancillary services
• Process member requests such as: Regulation E inquiries, Stop payments, ACH inquiries, Account maintenance and closures, Password resets and account information requests
• Interview members and process consumer loan applications, including: Gathering required documentation, Making loan decisions within approved authority, Closing, funding, and disbursing loans, Meeting with members regarding declined loans
• Effectively cross-sell credit union products and services
• Maintain compliance with federal regulations, policies, and procedures

Skills

Customer service

Video banking

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

TEN Credit Union in Nashville, Tennessee is seeking a Video Banker to serve members in a blended digital environment from our Main Branch. You will engage customers via video, phone, chat, and secure messaging, delivering friendly, professional service on a collaborative call-center team.

The ideal candidate has at least one year of experience in a credit union or financial institution, strong accuracy, and proficiency with Microsoft Office and Outlook.