Member-First Financial Service Specialist

Us Community Credit Union; Nashville (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

100% Company-Paid Health and Dental

Vision Coverage Options

401K with Company Match

Paid Short-Term and Long-Term Discount

Life Insurance – One Year’s Salary

Job summary

US Community Credit Union in Nashville, TN is seeking a friendly Financial Service Representative to deliver exceptional member experiences through accurate transactions and proactive relationship building. You’ll help members with deposits, withdrawals, loan payments, and product referrals while maintaining balanced cash drawers and compliance.

Join a purpose-driven team committed to growth, people-first service, and community impact.

Qualifications

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Excellent communication and organizational skills.
• Proficiency with MS Word and Excel; ability to use a 10-key calculator and computer keyboard.

Responsibilities

• Provide prompt, efficient, and friendly assistance to members with a wide range of financial transactions.
• Take initiative to identify and complete unassigned or pending tasks without prompting.
• Contribute to overall branch efficiency through opening/closing duties, lobby maintenance, and other responsibilities as assigned by branch leadership.
• Maintain an accurate and balanced cash drawer.
• Process member transactions such as deposits, withdrawals, and loan payments with precision.
• Complete additional services including money orders, cashier’s checks, and other member requests while ensuring compliance and security.
• Consistently demonstrate the credit union’s service standards through professionalism, courtesy, and dependability.
• Support a positive team environment built on collaboration and mutual respect.
• Deliver high-quality service to all members and individuals conducting business with the credit union.
• Educate members about USCCU’s full range of products and services, aligning solutions with their unique financial needs.
• Participate in product focus campaigns and branch goals programs by submitting quality referrals through the core system.
• Take an active role in achieving branch performance and service goals.

Skills

Communication skills

Organizational skills

Customer service

Team player

Education

High School Diploma or GED

Tools

MS Word

Excel

10-key calculator

Job description

US Community Credit Union in Nashville, TN is seeking a friendly Financial Service Representative to deliver exceptional member experiences through accurate transactions and proactive relationship building. You’ll help members with deposits, withdrawals, loan payments, and product referrals while maintaining balanced cash drawers and compliance.

Join a purpose-driven team committed to growth, people-first service, and community impact.