Call Center Representative - College Graduate

TEN Credit Union; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

TEN Credit Union in Nashville is hiring a Call Center Representative (College Graduate) to join our main branch team. You will engage with members, resolve inquiries, and guide them on banking services across channels.

Ideal candidates are recent graduates with strong communication skills who can learn systems quickly and thrive in a fast-paced environment. This on-site role offers growth and development opportunities.

Qualifications

• Bachelor's degree is required.
• Customer service or sales experience is preferred.
• Strong verbal and written English communication.
• Proficient with computers and learning new systems.
• Ability to adapt in a fast-paced environment.
• Reliable, punctual, and professional.
• Willingness to learn and follow federal regulations and company policies.

Responsibilities

• Answer incoming calls and assist members in a professional, timely, and friendly manner.
• Resolve member needs with a goal of first-call resolution.
• Support requests related to account balances, transfers, and payments.
• Debit and credit card support, including fraud assistance.
• Mobile and online banking platforms.

Skills

Customer service

Communication

Adaptability

Computer literacy

Punctuality

Education

Bachelor's degree

Job description

Call Center Representative - College Graduate

• 26-May-2026 to Until Filled (CST)
• Main Branch - Nashville

Call Center Representative (College Graduate)

Schedule: Monday - Thursday 8:00am-5:00pm & Friday, 8:00am - 6:00pm

Compensation:Depending On Experience

Start Your Professional Journey Here

Are you a recent college graduate looking for a role where you can build real-world experience, develop in-demand skills, and make an immediate impact? Our Call Center Representative role is a great entry point into a growing organization where customer service, teamwork, and career development matter.

You’ll be the friendly, knowledgeable voice supporting our members-solving problems, answering questions, and ensuring every interaction is a positive one.

What You’ll Do

As a Call Center Representative, you’ll gain hands-on experience across a wide range of customer and financial services responsibilities, including:

• Answer incoming calls and assist members in a professional, timely, and friendly manner
• Resolve member needs with a goal of first-call resolution
• Support requests related to:
• Account balances, transfers, and payments
• Debit and credit card support, including fraud assistance
• Mobile and online banking platforms
• Loan and deposit product inquiries (including CDs)
• Respond to member requests through email and secure messaging
• Perform account maintenance and research as needed
• Review required documentation for new accounts
• Support fellow call center team members via phone, email, and chat
• Assist with escalations, overrides, and reversal requests
• Participate in quality review processes and daily reporting tasks
• Identify opportunities for process improvement and collaborate with your team
• Take on additional responsibilities as assigned-great exposure for growth!

What We’re Looking For

We’re seeking motivated graduates who are eager to learn and grow:

• Bachelor's degree required
• Customer service or sales experience preferred
• Strong verbal and written communication skills in English (Bilingual skills are a plus!)
• Comfortable working with computers and learning new systems
• Ability to adapt in a fast-paced environment and manage frequent change
• Reliable, punctual, and professional
• Willingness to learn and follow federal regulations and company policies

Work Environment & Physical Requirements

• Desk-based role (approximately 95% of the workday)
• Ability to sit and work at a computer for extended periods
• Ability to lift up to 25 pounds occasionally

Why Start Your Career With Us?

• Entry-level role with valuable, transferable skills
• Exposure to financial services and member support operations
• Supportive team environment with learning and development opportunities
• A strong foundation for internal career growth