Member Services Call Center Specialist (On-Site)

TEN Credit Union; Green Acres (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Employer-Paid Medical Insurance

Dental & Vision Insurance

7% 401(k) Contribution

11 Paid Holidays

Career Growth & Development

Supportive Team Environment

Job summary

TEN Credit Union in Cookeville, TN is seeking a friendly Call Center Representative to join our on-site team. You will assist members with inquiries, process loan applications, and resolve concerns while delivering exceptional service over phone and email.

We value strong communication, multitasking, and a positive phone presence. The role requires a high school diploma and at least 1 year of customer service experience; bilingual English/Spanish is a plus.

Qualifications

• Strong communication and multitasking abilities.
• Professional and positive phone presence.
• Desire to help others and provide excellent service.

Responsibilities

• Deliver outstanding service by phone and email.
• Assist members with account maintenance and transactions.
• Answer questions about products and services.
• Process consumer loan applications accurately and efficiently.
• Resolve member concerns and strive for first-call resolution.
• Build strong relationships through every interaction.

Skills

Communication

Multitasking

Phone presence

Customer service mindset

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Job description

TEN Credit Union in Cookeville, TN is seeking a friendly Call Center Representative to join our on-site team. You will assist members with inquiries, process loan applications, and resolve concerns while delivering exceptional service over phone and email.

We value strong communication, multitasking, and a positive phone presence. The role requires a high school diploma and at least 1 year of customer service experience; bilingual English/Spanish is a plus.