Member Services Call Center Specialist – On-Site

TENCU; Cookeville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Contribution

Paid Holidays

Career Growth

Team Environment

Job summary

TEN Credit Union in Cookeville, TN is seeking a Call Center Representative to deliver exceptional service by phone and email. You will assist with account maintenance, answer product questions, and process loan applications accurately, aiming for first-call resolution.

The role requires a high school diploma, at least 1 year in customer service, and a positive professional phone presence. Bilingual English/Spanish is a plus, with an on-site, full-time schedule.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Call center or financial institution experience preferred.
• Bilingual English/Spanish skills are a plus.
• Strong communication and multitasking abilities.

Responsibilities

• Deliver outstanding service by phone and email.
• Assist members with account maintenance and transactions.
• Answer questions about products and services.
• Process consumer loan applications accurately and efficiently.
• Resolve member concerns and strive for first-call resolution.
• Build strong relationships through every interaction.

Skills

Customer service

Communication

Multitasking

Bilingual English/Spanish

Phone etiquette

Education

High school diploma or equivalent

Tools

Email handling

Job description

TEN Credit Union in Cookeville, TN is seeking a Call Center Representative to deliver exceptional service by phone and email. You will assist with account maintenance, answer product questions, and process loan applications accurately, aiming for first-call resolution.

The role requires a high school diploma, at least 1 year in customer service, and a positive professional phone presence. Bilingual English/Spanish is a plus, with an on-site, full-time schedule.